"When it comes to a business partner, GEMS is a great example of what that means. Working together to grow business at a profit for both parties should always be top priority, but to take a genuine interest in one's business is what truly makes a great business partner."
Robert Markus
Director of Floral | Harris Teeter Supermarkets
Service.
The customer is always our main focus. At one time that statement may have been a widely accepted business practice, but in today's mass-production, self-service world, the customer has lost their place at the top. This is not how Gems works. We are simply about you! Nothing is more important than the complete satisfaction of those who have placed their trust in us. That is why everything we do is about how we can better serve our customers.
Consistency.
Accountability at every step. Our farm operations are FlorVerde™ and Global GAP™ Certified. This ensures that the environmental, hydration, bacteria and temperature control procedures are carried out according to strict standards.
Our CHRYSAL® certified Miami processing facility is equipped with multiple digitally monitored cooling units, bacteria-resistant stainless steel tables, German designed cutting blades and precise humidity control to create the ideal environment for fresh cut flower processing. We disinfect all work areas after each production run, and our team implements eight daily Sanitation Protocol steps. Order inspections cover several distinct points and are meticulously executed throughout the production process. From the farm to your store, these measures are in place to ensure product consistency in every box…every day!
Marketing.
Creating demand. That is simply the goal of each program we develop. From our Hispanic program, the Pura Vida Bouquet®, to the environmentally conscious Earth Smart®, our products reach out to the consumer, identify with the flower lover in each of us, and ultimately increase business.